Haterkache.app – Cancellation Policy
Updated: August 2026
Welcome to Haterkache.app. We strive to provide a seamless and efficient shopping experience across our Shop, Food, Grocery, and Parcel modules. However, we understand that plans can change. This Cancellation Policy outlines the rules and procedures for cancelling orders placed on our platform.
1. Module-Specific Cancellation Rules
Because we handle different types of services, cancellation timelines and eligibilities vary by module.
A. Shop (General E-commerce)
● Before Shipment: You can cancel your order free of charge at any time before the seller/vendor has dispatched the product or handed it over to our delivery partner.
● After Shipment: Once the product is shipped, the order cannot be cancelled. You may, however, opt to return the product upon delivery in accordance with our Refund & Return Policy.
B. Food & Grocery
● Instant Cancellation Window: Due to the perishable nature of food and fresh groceries, cancellations are only permitted within 3 minutes of placing the order, provided the merchant/restaurant has not yet started preparing your meal or packing your groceries.
● Merchant Acceptance: Once a restaurant begins preparing your food or a grocery store begins packing your items, the order cannot be cancelled or refunded.
C. Parcel (Pick & Drop)
● Before Rider Assignment: You can cancel a parcel delivery request freely before a delivery rider accepts and is assigned to your order.
● After Rider Assignment: If you cancel after a rider has accepted the request and is already en route to the pickup location, a nominal cancellation fee may be charged to compensate the rider for their time and fuel.
● After Pickup: Once the parcel has been picked up by our rider, the order cannot be cancelled.
2. How to Cancel an Order
You can initiate a cancellation directly through the Haterkache.app mobile application or website:
1. Go to "My Orders" or "Order History".
2. Select the active order you wish to cancel.
3. If the order is still eligible for cancellation, you will see a "Cancel Order" button.
4. Select a reason for cancellation and confirm.
5. Note: If the "Cancel Order" button is not visible, it means your order has progressed past the cancellation window. For urgent queries, you can contact our Customer Support immediately.
3. Cancellations by Haterkache.app or Vendors
We reserve the right to cancel orders under certain exceptional circumstances, including but not limited to:
● The requested item/food is out of stock or unavailable.
● Inaccurate delivery address or inability to contact the customer via phone.
● Unforeseen weather conditions, political strikes, or logistical force majeure that prevent safe delivery.
● Suspected fraudulent transactions.
If Haterkache.app cancels your order, a full refund will be processed automatically if you have already paid online.
4. Refund Policy for Cancelled Orders
If your cancellation is successful and eligible for a refund:
● Cash on Delivery (COD): No charges will apply, and no refund is necessary.
● Haterkache Wallet: Credited instantly (within 1 hour).
● Digital Payments (bKash / Nagad / Card): Refunded within 7 working days (subject to your bank or MFS provider's processing time).
5. Contact Us
If you experience any issues while trying to cancel an order, please reach out to our support team:
● E-mail: [email protected]
● In-App Live Chat: Available 24/7
Haterkache.app reserves the right to modify or update this Cancellation Policy at any time without prior notice.