Haterkache.app – Refund & Return Policy
Updated: August 2026
Welcome to Haterkache.app. We are committed to providing you with the best shopping, dining, and delivery experience. If you are not entirely satisfied with your purchase or service, we are here to help.
Please read this policy carefully to understand our refund and return procedures based on our different business modules.
1. Module-Specific Policies
Because Haterkache.app operates across multiple service sectors, refund and return eligibilities vary by module:
A. Shop (E-commerce & Retail)
● Eligibility: You can request a return/refund within 7 days of receiving your item.
● Conditions: The item must be unused, unworn, unwashed, and in the same condition that you received it. It must be in the original packaging with all tags intact.
● Non-refundable items: Innerwear, cosmetics, personalized items, and clearance sale goods (unless received damaged).
B. Food (Restaurant Delivery)
● Eligibility: Due to the perishable nature of food, refunds or replacements can only be requested immediately upon delivery.
● Valid Reasons: Wrong item delivered, missing items, or completely spoiled/damaged food.
● Process: Please check your food parcel in front of the delivery rider. If there is an issue, contact our customer support instantly with a photograph of the food item.
● Note: Change of mind after the restaurant has started preparing the food is not eligible for cancellation or refund.
C. Grocery (Daily Essentials & Perishables)
● Perishable Items (Fish, Meat, Vegetables, Fruits): Must be checked and reported at the time of delivery to the rider. No refunds/returns will be accepted after the rider leaves.
● Non-Perishable Items (Packaged goods, toiletries): Can be returned within 24 to 48 hours if the product is expired, damaged, or incorrect. The seal must remain unbroken.
D. Parcel (Courier & Delivery)
● Eligibility: Compensation or refunds apply if a parcel is lost, severely damaged, or misplaced due to our logistics failure.
● Conditions: Claims must be filed within 24 hours of the scheduled or actual delivery time.
● Exclusions: Haterkache.app is not liable for damage to fragile items that were not properly packaged by the sender, or for prohibited items.
2. General Refund Process
If your request meets the criteria mentioned above, here is how the refund process works:
1. Raise a Request: Contact our Support Team via the Haterkache.app in-app chat, call our hotline, or email us at [email protected] with your Order ID and photographic evidence of the issue.
2. Verification: Our team will review your claim within 24–48 hours.
3. Approval: Once approved, we will initiate the refund to your original payment method.
3. Timeline for Refunds
Once a refund is approved, the money will be credited back to you according to your payment method:
- Haterkache Wallet - Instant (within 1 hour)
- Digital Payments (bKash / Nagad / Rocket / Credit / Debit Card) - within 7 working days (subject to your bank or MFS provider's processing time)
- Cash on Delivery (COD) - refunded via MFS (bKash/Nagad) or Wallet within 24 hours
Note: Delivery charges are generally non-refundable unless the mistake was entirely made by Haterkache.app (e.g., wrong item sent).
4. Order Cancellation
● Shop & Grocery: You can cancel your order at any time before it is dispatched for delivery.
● Food & Parcel: Orders cannot be canceled once the restaurant starts preparing the food or the rider picks up the parcel.
5. Contact Us
If you have any questions about our Refund & Return Policy, please reach out to us:
E-mail: [email protected]
In-App Live Chat: Available 24/7