Privacy Policy for Haterkache.app
Updated: August 2026.
Welcome to Haterkache.app ("we," "our," or "us"). We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application (collectively, the "Platform") to access our E-commerce, Food Delivery, Grocery, and Parcel Logistics services.
Please read this Privacy Policy carefully. By accessing or using our Platform, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
To provide our multi-module services efficiently, we collect several types of information:
A. Personal Data You Provide to Us
- Account Information: Name, email address, phone number, password, and profile picture.
- Transactional Information: Delivery addresses, billing addresses, and order details (items ordered, specific instructions for food/grocery, or parcel descriptions).
- Payment Data: Payment method details, transaction history, and billing information (processed securely via authorized third-party payment gateways).
- Identity Verification (for Merchants/Delivery Partners): National ID, trade license, driving license, or vehicle registration details where applicable.
B. Information Collected Automatically
- Location Data: With your permission, we collect your precise or approximate location via GPS to facilitate accurate deliveries, calculate delivery fees, and show nearby shops/restaurants.
- Voice and Microphone Data: If you use the in-app voice search feature, we access your microphone to convert your speech into text so we can process your search. Audio is used only to perform the search and is not recorded or stored by us.
- Device and Usage Data: IP address, device type, operating system, unique device identifiers, browser type, and app usage statistics.
- Device and Advertising Identifiers: We and our partners collect device identifiers, including your Advertising ID (Google Advertising ID / GAID), Firebase installation ID, and push-notification token.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance user experience and remember your preferences.
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To process and fulfill your E-commerce, Food, Grocery, and Parcel orders.
- Logistics & Tracking: To allow delivery personnel to locate your address and enable real-time order tracking.
- Communication & Notifications: To send order updates, security alerts, administrative messages, and promotional offers (which you can opt out of at any time). Push notifications require a device token, which we use only to deliver these messages.
- Advertising & Marketing: To show you advertisements, including personalized ads served through advertising partners such as Google AdMob, and to measure the performance of ads and campaigns.
- Analytics & Platform Improvement: To analyze usage trends, troubleshoot system bugs, and optimize the user interface, using tools such as Google Analytics for Firebase.
- Safety & Security: To detect and prevent fraud, unauthorized access, and other illegal activities.
3. Sharing and Disclosure of Information
We do not sell your personal data. We only share your information in the following circumstances:
- With Merchants & Vendors: Relevant details (such as your ordered items and name) are shared with the respective shop or restaurant to prepare your order.
- With Delivery Partners: Your name, phone number, and delivery address are shared with the delivery personnel assigned to your order.
- With Advertising & Analytics Partners: We share device and advertising identifiers with partners such as Google (AdMob, Analytics for Firebase) to deliver and measure ads and to understand app usage, in accordance with their own privacy policies. You can learn how Google uses this data at policies.google.com/technologies/partner-sites.
- With Service Providers: We share data with trusted third-party vendors (e.g., payment gateways, SMS gateway providers, map services, and cloud hosting services) who assist us in operating our Platform.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. Third-Party Services
Our Platform relies on the following third-party services, each of which processes data under its own privacy policy:
- Google Play Services, Firebase (Analytics, Cloud Messaging, Crashlytics), and Google AdMob;
- Google Maps for location and mapping features;
- Authorized payment gateways for processing transactions;
- SMS and email gateway providers for notifications and verification.
5. Data Security
We implement industry-standard technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal data only for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required, we securely delete or anonymize it.
7. Your Rights and Choices
- Access and Update: You can access and update your account information directly within the app settings.
- Location Settings: You can enable or disable location tracking at any time through your device settings, though this may limit your use of certain delivery features.
- Advertising Choices: You can reset your Advertising ID or opt out of personalized advertising at any time from your device settings (Settings → Google → Ads on Android). This limits ad personalization but does not stop you from seeing ads.
- Notifications: You can disable push notifications from your device settings at any time.
- Account Deletion: You may request the deletion of your account and associated data by contacting our support team.
8. Children's Privacy
Our services are intended for a general (adult) audience and are not directed to individuals under the age of 13 (or the legal age in your jurisdiction). We do not knowingly collect personal data from children or serve personalized ads to them. If we discover that a child has provided us with personal data, we will delete it immediately.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
E-mail: [email protected]
In-App Live Chat: Available 24/7